Finnish-speaking Customer Advisor to Pre-Collections

Are you a great listener with a genuine desire to help others? At Pre- Collections you will get the chance to build your communication skills, work closely with a fantastic team and develop valuable knowledge with the credit risk area – all in a fun, energetic and inclusive environment where your voice is heard and your growth matters. 🌱 The Pre-Collections team is a vital part of our business. By phone we proactively reach out to customers who have fallen behind on their payments and support them in finding the best way forward. Sometimes it is a simple fix and other times it means building a long-term plan together. You will also take incoming calls from customers who need help. While there is some administration involved in the role, this is mainly a phone-based service role where your communication skills truly make a difference. About the role As a Customer Advisor, you will play a key role in helping our customers get back on track with their payments by building trust with customer focus. You will communicate with empathy, find solutions together with the customer and contribute to a positive and proactive team environment that also focuses on team results. At the same time, it is important that you feel confident setting clear expectations in the customer dialogue – and when needed, making firm but respectful demands regarding overdue payments to prevent the loan going to debt collection 🤝 Good to know The role is based at our office in Stockholm, with a hybrid set up where you can work from home two times a week. If you live far away from Stockholm but in Sweden, you may be able to work remote by agreement. But for the first three days of your employment and special happenings you will need to be at the office. In this recruitment process, we will prioritize applicants who are able to work at the office. Main tasks Make outbound calls to customers who have overdue payments Guide customers toward sustainable payment solutions Handle incoming calls and assist with questions or concerns Perform light administration linked to customer cases Contribute to a customer-first mindset with a warm and professional attitude Who are you? You speak Finnish and English fluently You have experience in customer service or working with people It is a bonus if: You have worked with customer service over the phone We also believe that you are: Service-oriented & communicative: You have the ability to listen and understand different people’s needs while also having the confidence to set clear expectations in conversations. 🌱 Results-driven: You are motivated by achieving results and goals, such as customer satisfaction. 🏆 Flexible: You can adapt to different situations that arise at work and excel at prioritizing tasks. 🤸‍♀️ In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead. Have you heard of NOBAVERSE? In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way to achieving our goals – all in a workplace that’s a little extra bubbly!  ✨ Read more about our employee value proposition on our careers page. Practical information: Form of employment: Permanent employment with 6 months probation period. Working hours: 7.30-16 Place: Gävlegatan 22, Stockholm or remote in Sweden. Read more about how our recruitment process works in the FAQ.  We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health. Read more about how we handle your personal data here. If you have any questions or concerns about the position, please contact the responsible recruiter. We look forward to receiving your application! 🙏✨ #NOBAFindersFee