Danish-speaking Customer Service Representative for H&M - Remote work

Are you passionate about building relationships and love fashion? As a Danish-speaking Customer Service Representative for H&M, you’ll have the opportunity to help customers, resolve issues, and deliver world-class service – all while working from home in Sweden. Sound interesting? Join Transcom and start your journey today! What do we offer you? Security: We have a collective agreement (kollektivavtal) that guarantees great working conditions and employment security. Flexibility: The opportunity to work 100% from home in Sweden. Full-time: This is a 100% full-time position (40 hours per week). Start date: November 2nd. Contract Type & Future: Stillingen er en tidsbegrænset projektansættelse frem til den 8 januar 2027 – men for den rette kandidat er der gode muligheder for en fastansættelse derefter, da vi løbende satser på at holde på vores dygtige medarbejdere. Language Allowance: In addition to your base salary, we offer an attractive allowance for your Danish language skills. Employee Benefits: Rikskortet (meal card) to help you save on daily expenses, plus a wellness allowance (friskvårdsbidrag), as we highly value your health. Career Growth: No ambition is too big at Transcom. 90% of our leaders started their careers on the phones – we actively promote from within. Paid Training: We provide you with the right tools and foundation to succeed in your role from day one. Your role as a Danish-speaking Customer Service Representative; Become the face of H&M – an international company in the fashion industry where quality and customer experience are at the center of everything. In this role, you will: Deliver a world-class customer experience by handling inquiries about online orders, deliveries, and returns quickly and accurately. Communicate effectively and professionally via phone, email, chat, and social media. Handle written inquiries in Norwegian (since the languages are very similar, you will pick this up quickly) and contribute to team success by sharing knowledge with colleagues. Working Hours: Monday–Friday 08:00–18:00, Saturdays 09:00–15:00 (shifts are scheduled within these hours). Closed on Sundays. Who are you? To succeed in this role, we believe you match the following profile: You speak and write fluent Danish (native or C1 level) and have a good understanding of written Norwegian. You have strong communication skills and demonstrate empathy and active listening. Strong technical aptitude & multitasking: You have excellent computer skills and are comfortable managing multiple digital tasks simultaneously, learning new systems quickly, and handling several chat conversations at once. You easily absorb new information and adapt quickly to changing circumstances. You bring a positive attitude and a passion for delivering a first-class customer experience – you believe the customer deserves more than just standard support. Requirements for working from home: A stable internet connection of at least 10 Mbps (fiber/cable). A quiet and suitable work environment at home. Residency in Sweden: You must be living/residing in Sweden for this position. About Transcom Transcom is a global customer care specialist, providing customer care, sales, technical support, and credit management services through our network of 90 contact centers across 29 countries in 33 languages. We are driven by innovation and passionate about helping people solve problems. Additionally, we are one of Sweden's largest employers for young professionals. At Transcom, we are committed – to our clients and to each other. Every day, someone starts their journey with Transcom. We take the potential you have today and transform it into skills for the future. Here, you are recognized for your hard work, for being a team player, and for supporting others. We contribute to positive and lasting change in our teams and in society. That is simply who we are at Transcom. We take care of each other, and you are included, just as you are, from day one. With the right attitude, there are no limits to how far we can go together. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.” Remote work