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Visar 13 av 189 lediga jobb för "Teamledare"
Rensa sökfilterSenior TeamLeader, Assist. OPS
David Kennedy Recruitment is working with a leading international online community and advertising company to recruit an Senior TL, Assistant Ops for its Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery. Position: Senior TL, Assistant Ops Location: Lisbon, Portugal Work Model: Hybrid (3 days at the office, 2 days at home) Employment type: Full-time DUTIES AND RESPONSIBILITIES: Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals Coach, mentor, and develop the team to reach its highest potential Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies Resolve escalated customer issues quickly and effectively, ensuring a high standard of service Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation. REQUIREMENTS: Advanced English fluency (C1 level or higher) Proven experience managing teams Previous sales experience Background in sales and/or digital marketing Strong leadership skills and a sharp problem-solving mindset Results-driven approach with a strong customer focus High adaptability and emotional intelligence Outstanding communication skills. OFFER: Competetive salary Relocation support A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach career full potential.
Guest Service Team Leader
We're looking for a Guest Service Team Leader to join our team and own the guest experience across our digital contact channels. In this role, you will lead and develop the Guest Service team while ensuring every guest receives warm, consistent, and on-brand support. You'll also play an active part in the wider Central Operations team, driving and supporting projects that improve how our coffee shops operate and how our guests experience us. Location: Stockholm Team/Function: Central Operations About Espresso House Espresso House is a part of the world's biggest coffee family JAB Holding BV and has grown into the leading premium coffee shop brand in the Nordics with 500 Coffee Shops across Sweden, Norway, Finland, Denmark and Germany. Across five countries, a dedicated team of professionals works behind the scenes in our support offices, ensuring our coffee shops run smoothly and our guests enjoy the best possible experience. From operations to innovation, our support team lays the foundation that helps our shops thrive. What You'll Do As a Guest Service Consultant, you'll oversee day-to-day guest service across feedback platforms, social media, and email, while turning guest feedback into valuable insights for the business. You will work closely with Operations, Marketing, Category, and other teams to ensure the guest voice helps shape both our operations and commercial agenda. Alongside leading Guest Service, you'll be a key contributor to Central Operations projects, from new ways of working and process improvements to initiatives that raise standards across our markets. It's a role with real variety and a chance to make an impact well beyond your own team. Key responsibilities Lead and develop the team – set clear expectations, build strong ways of working, and support team development and performance. Drive Central Operations projects – lead and support cross-functional initiatives within Central Operations, bringing structure, guest insight, and delivery focus to projects that improve operations across our markets. Own guest service operations – ensure timely, high-quality, and on-brand responses across all digital guest channels. Turn feedback into insight – identify trends and recurring themes and translate them into actionable insights. Connect guest insight to the business – partner with Operations, Marketing, and Category to bring the guest perspective into decisions. Who are you? Guest-focused – Passionate about creating great guest experiences and understanding what matters to our guests. Analytical & insight-driven – Able to identify trends in guest data and turn them into clear, actionable insights. Structured & organised – Strong at managing multiple priorities and keeping processes and projects on track. Collaborative & influential – Confident working cross-functionally and influencing stakeholders without direct authority. Project-driven – Comfortable taking ownership of projects from idea to delivery, coordinating across teams and markets, and keeping momentum when priorities shift. Strong communicator – Clear, confident, and empathetic in communication with both guests and colleagues. Experience & skills Relevant background – Degree or equivalent experience in hospitality, communications, customer experience, or a related field. Team leadership – Experience leading a customer-facing or service operations team. Guest experience – Experience within guest or customer experience, preferably in a multi-market environment. Communication skills – Fluent in English. What We Offer At Espresso House Group, you'll be part of a warm, ambitious, and international team where we care about both people and results. We offer a strong people culture and a collaborative environment with opportunities for professional growth and development If you're ready to contribute to our Central Operations team, we'd love to hear from you! Type of employment: Permanent Start date: As soon as possible Application deadline: 2026-10-09. We review applications on a rolling basis and will begin interviews immediately. Please note that the position may be filled before the application deadline. Apply now or reach out to Marcus Henningson, marcus.henningson@espressohouse.com if you'd like to know more.
Piping Team Leader
Gemkom Engineering and Machinery Filial is a newly established branch of the Turkish company Gemkom. It is a leading engineering and manufacturing company that operates in a number of areas and in various ways within the steel industry. We are participating in a project where Stegra AB establishes a steel mill in Norra Svartbyn in Boden where steel will be produced through an almost fossil-free process using hydrogen gas. Our mission is, among other things, to install machines used in steel production and includes work in mechanics, electronics and plumbing. We now want to employ Piping Team Leaders. The work tasks may include but are not limited to: Job Description The Piping Team Leader is responsible for supervising and coordinating all piping installation and maintenance activities on site. This role involves leading a team of piping fitters and related personnel to ensure piping systems are installed, assembled, and maintained according to engineering drawings, project specifications, quality standards, and safety regulations. The Piping Team Leader ensures work is completed efficiently, safely, and within project timelines. Key Responsibilities · Lead and supervise piping crews, including piping fitters and support personnel, during installation and maintenance activities. · Review and interpret engineering drawings, blueprints, piping isometrics, and technical specifications. · Plan, organize, and assign daily work activities to ensure project schedules and deadlines are met. · Oversee installation, alignment, and assembly of piping systems, valves, pumps, and associated equipment. · Ensure proper pipe routing, supports, fittings, and installation methods in accordance with engineering requirements. · Monitor work progress and ensure high standards of quality and workmanship. · Coordinate with welding teams, mechanical crews, engineers, and supervisors to ensure smooth project execution. · Conduct routine inspections of piping installations and ensure compliance with project specifications and industry standards. · Ensure all work activities comply with company safety policies, site safety procedures, and regulatory requirements. · Identify and resolve technical or installation issues that arise during project execution. · Maintain records of work progress, manpower utilization, and materials usage. · Provide technical guidance, training, and support to piping crew members when necessary. Qualifications · Experience in piping installation and maintenance in industrial, construction, or plant environments is preferred. · Experience as a Piping Fitter or similar role, with leadership or supervisory experience preferred. · Strong ability to read and interpret piping drawings, isometric drawings, and technical documentation. · Knowledge of piping materials, fittings, valves, installation techniques, and industry standards. · Understanding of safety procedures and construction site practices. Skills and Competencies · Leadership and team management skills · Strong technical knowledge of piping systems · Planning and organizational ability · Problem-solving and decision-making skills · Strong communication and coordination skills · Commitment to quality and safety standards Our headquarters are in Stockholm, and applications are received via the specified e-mail address.
DevOps Team Lead - 19494/19479/19559
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Role Summary An experienced Senior DevOps Engineer / DevOps Team Lead is needed for a consulting assignment within an organisation developing software for embedded systems. The DevOps team currently consists of three engineers responsible for developing, maintaining and continuously improving the software production environment, including tools, infrastructure and automation solutions. Development supports both Linux and Android platforms. The organisation supports multiple development teams across Embedded OS, Embedded Applications, SDK, FPGA and Production Software. Teams work closely together in cross-functional project groups involving several technical disciplines. The role therefore requires broad collaboration with development teams, other organisational functions and global IT. The assignment combines hands-on DevOps engineering with team leadership. The successful candidate will drive the DevOps team's work forward while contributing operationally to infrastructure, automation and software delivery. Key Responsibilities Lead and coordinate the work of the DevOps team while supporting the team's ongoing development and delivery priorities. Contribute hands-on to the development, maintenance and continuous improvement of the software production environment. Develop and maintain DevOps tooling, infrastructure and automation solutions. Support software delivery activities for Linux- and Android-based embedded software development. Collaborate closely with teams working on Embedded OS, Embedded Applications, SDKs, FPGA and Production Software. Coordinate with internal development teams, organisational stakeholders and global IT functions. Technical Stack & Requirements Strong practical experience in DevOps, infrastructure and automation. Experience supporting software production and delivery environments. Experience with Linux and Android platforms. Understanding of development environments for embedded systems. Ability to work across cross-functional engineering teams and technical disciplines. Qualifications & Experience The assignment requires a senior-level DevOps professional who can combine operational engineering responsibilities with leadership of a small DevOps team. Experience working in an embedded software development organisation, supporting multiple technical product and platform teams, is highly relevant.
DevOps Team Lead - 19494/19479
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Job Description Overview Role Summary An experienced Senior DevOps Engineer / DevOps Team Lead is needed for a consulting assignment within an organisation developing software for embedded systems. The DevOps team currently consists of three engineers responsible for developing, maintaining and continuously improving the software production environment, including tools, infrastructure and automation solutions. Development supports both Linux and Android platforms. The organisation supports multiple development teams across Embedded OS, Embedded Applications, SDK, FPGA and Production Software. Teams work closely together in cross-functional project groups involving several technical disciplines. The role therefore requires broad collaboration with development teams, other organisational functions and global IT. The assignment combines hands-on DevOps engineering with team leadership. The successful candidate will drive the DevOps team's work forward while contributing operationally to infrastructure, automation and software delivery. Key Responsibilities Lead and coordinate the work of the DevOps team while supporting the team's ongoing development and delivery priorities. Contribute hands-on to the development, maintenance and continuous improvement of the software production environment. Develop and maintain DevOps tooling, infrastructure and automation solutions. Support software delivery activities for Linux- and Android-based embedded software development. Collaborate closely with teams working on Embedded OS, Embedded Applications, SDKs, FPGA and Production Software. Coordinate with internal development teams, organisational stakeholders and global IT functions. Technical Stack & Requirements Strong practical experience in DevOps, infrastructure and automation. Experience supporting software production and delivery environments. Experience with Linux and Android platforms. Understanding of development environments for embedded systems. Ability to work across cross-functional engineering teams and technical disciplines. Qualifications & Experience The assignment requires a senior-level DevOps professional who can combine operational engineering responsibilities with leadership of a small DevOps team. Experience working in an embedded software development organisation, supporting multiple technical product and platform teams, is highly relevant.
Full-Stack Team Lead - Build Our New Solutions Team, Lund
Are you a developer who has found that you get the most done through other people? We are looking for a Full-Stack Team Lead to lead a new team that turns our products into integrated solutions with real customer value. It is a role where technical depth and people leadership matter equally - and where much of the shape is still yours to define. The position is based at Lund. Who is your future team? We are looking for a leader for a new team that will be central in the product management services for the products in our department. The team is intended to integrate our department's products into different solutions that add value for our customers. This is an area of strategic importance for Axis with great development potential moving forward. The company is in an expansive market, and it is important to be innovative as well as being able to combine our products into the solutions that customers rely on every day. Therefore, well-integrated product management services can be a key factor for the success of the customers in their daily work. What you'll do here as Full-Stack Team Lead? As full-stack developer, you will lead a new team and play an important role in integrating our department's products into different solutions that add customer value. You will be working closely with internal developers with detailed domain knowledge, as well as with Axis partners/customers to understand their needs as well as how our products are used in their solutions. Building, coaching and growing the team is a central part of the role, and you will have a high influence on your own role as well as how the team works with various exciting challenges. Who are we looking for/Who are you? You have earlier working experience with SW development using .NET framework as well as web application, and you are good at handling people. As the leader of a new team, you build trust easily, listen well and bring people together around a common goal. You are confident in your competence but at the same time realize that you'll always have more to learn. You enjoy working unpretentiously in a tight team and in that way learning from- and sharing your expertise with your talented colleagues. Furthermore, you are curious and want to learn new things all the time as well as recognizing the importance of networking with others inside as well as outside your own team to achieve an efficient way of working. Additionally, you should have the following background and skills Bachelor or master's in computer, electrical, physics science/engineering or equivalent Experience of leading a team, or of another role with clear people responsibility Documented working experiences with TypeScript, React, HTML/CSS Documented working experiences working with Git and Linux development environment Previous experiences working with databases, for example ClickHouse, PostgreSQL, Elasticsearch, MySQL, MongoDB, etc. Familiarity with RESTful APIs and GraphQL Additional skills that can give plus points during recruitment Previous experiences working with GO, .NET, C# Previous experiences working with AWS/Azure Previous experience with Github copilot/Claude code or similar tools What Axis has to offer We are a world leader in network video, where cutting-edge technology meets global impact. Here, you'll contribute to meaningful projects that shape the future of security and surveillance - developing solutions used worldwide. As a fast-growing company, we offer exciting career opportunities. You'll grow professionally through continuous learning, supported by a collaborative team that values creativity, innovation, and work-life balance. Our Lund HQ Campus, including the impressive Grenden building, offers a dynamic environment with spaces crafted to encourage collaboration, whether through informal "fika" chats, formal meetings, or after-hours activities Check it out: Axis HQ Your well-being matters to us. We offer a range of benefits, including a company bonus, Friday cake, wellness allowance, health insurance - and even your own Axis bicycle. To learn more about Axis, our innovative products, solutions, and vibrant company culture, explore: Life at Axis blog Engineering at Axis blog Innovation at Axis Ready to Act? Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications. We go through applications continuously so don't wait - send in your application today! Find out more from the recruiting manager, Marcus Carlberg, by phone at +46 46 272 3274
Scrum Master / Team Lead - 19359
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are looking for an experienced Agile Flow Leader / Scrum Master to support a team of nine Cable Harness Routing Designers within Scania's eMobility organization. The team is responsible for cable harness routing installations for chassis applications, with a primary focus on 24V harness routing for Battery Electric Vehicles (BEV). You will support planning, coordination, delivery and continuous improvement while helping the team establish an efficient, transparent and sustainable way of working. What You Will Work On Coach and support the team in Agile principles and ways of working Facilitate daily stand-ups, planning sessions, retrospectives and reviews Support team planning, prioritization and delivery transparency Identify and help remove impediments and bottlenecks Coordinate dependencies with stakeholders and surrounding engineering teams Drive continuous improvement initiatives and team development Support collaboration across the engineering organization Work closely with the Product Owner, Engineering Managers and RTE Create alignment across teams and stakeholders Support effective teamwork and delivery Help balance team needs with delivery objectives Promote transparency, collaboration and sustainable ways of working What You Bring Minimum 1 year of experience as a Scrum Master, Team Lead, Project Lead or similar leadership role Experience facilitating teams and driving continuous improvement Strong communication, coaching and stakeholder management skills Experience with Jira, Confluence and Mural Ability to create alignment and drive collaboration across teams Strong coordination and facilitation skills Fluent English, both spoken and written Collaborative and proactive mindset Ability to build trust and support effective teamwork Strong ownership and delivery focus
Platform Team Lead
Platform Team Lead Stockholm or Munich | Full-time The Role: The Platform team creates the foundations that help Netlight’s builders start faster, ship safely, and work with confidence. Its scope spans cloud landing zones, developer environments, CI/CD, observability, service-catalogue capabilities, and AI tooling. We are looking for a Team Lead who can help a senior team turn these components into a reliable, easy-to-use platform. You will protect the health of today’s services while helping the team invest in what comes next: production-grade cloud environments, clear self-service paths, stronger operational practices, and practical AI-assisted development. You will report to the Head of Tech and work closely with Operations and technical teams across Netlight. At Netlight, the Team Lead role combines Engineering Manager responsibilities – people, technology, and business impact – with Product Manager responsibilities: problem discovery, stakeholder management, and prioritisation. You set direction, remove blockers, and make trade-offs visible. Goals, budget envelopes, and hiring decisions are shaped with the Head of Tech. With your help, we want to: - Make hard-won operational knowledge shared and documented, so reliability does not depend on one person’s memory. - Develop Builder Experience Foundations into production-grade environments across AWS, Azure, and GCP. - Build AI-platform tooling and workflows that help builders adopt AI-assisted development with confidence. - Create clear standards, guardrails, and self-service onboarding so teams can build on solid foundations from day one. Who you are You can lead through ambiguity, turn competing needs into clear priorities, and create the conditions for engineers to do their best work. You will thrive in this role if you bring: - Strong prioritisation skills and a product mindset. You can balance operational requests, strategic investment, and team capacity. - Experience building or running a platform as a product. You understand self-service, golden paths, service catalogues, clear ownership, and useful defaults – not only keeping infrastructure available. - A self-directed, improvement-oriented mindset. You spot what can work better and turn that observation into focused action. - A track record of advocating clearly for your team with leadership and stakeholders. You can challenge a commitment while keeping the conversation constructive. - Strong communication skills. You explain technical trade-offs in business terms and turn business needs into choices engineers can act on. Qualifications We are looking for someone with: - At least three years of experience leading software-engineering teams. - Working knowledge of AWS, Azure, GCP, or a combination of these platforms. You do not need to be hands-on every day, but you should make informed calls and earn credibility with the team. - A record of bringing structure to ambiguous, high-pressure situations and turning them into well-run operations. - The ability to work from a Netlight office at least three days per week. - Fluency in English. - Swedish or German skills are a plus. Nice to have: - Experience with GitLab CI/CD or similar developer-infrastructure platforms. - Experience working in a Developer Experience or Platform Building group, team, or area. - Direct experience with AI coding assistants or custom LLM-based developer tooling. - Familiarity with cloud cost governance or FinOps. What you will do: You will lead a small, senior platform team responsible for cloud landing zones, AI tooling, and builder-experience components including monitoring, CI/CD, and service catalogue capabilities. The team wants to invest more energy in cloud and builder infrastructure. Your leadership will help it do that while keeping shared services dependable. You will work closely with the Head of Tech, Operations, and technical teams. Your key responsibilities will be to: - Team leadership and development: Set direction, coach, and grow engineers. Build an environment where ideas, risks, and concerns surface early and feedback leads to action. - Operational oversight: Maintain a clear view of cloud and builder-experience platforms across AWS, Azure, and GCP, including GitLab and CI/CD. Build documentation and knowledge-sharing practices that make the platform resilient by design. - Planning and execution: Shape the cloud-infrastructure and AI-platform roadmap. Balance stability work with the ambition to build strong builder infrastructure and guide the adoption of AI-assisted development tooling where it creates value. - Communication and collaboration: Represent the team’s needs and constraints upward. Involve the team before making commitments that affect its scope, capacity, or working conditions. - Culture and engagement: Build trust through consistency. Close the loop on feedback, follow through on commitments, and make room for different perspectives. What we offer: - The possibility to be a core part of one of the most successful IT-consultancy companies in the industry - and contribute to the continued growth of our thriving Stockholm office. - Professional development and long-term career progression through knowledge sharing, mentorship, feedback, coaching, and external training - Modern and centrally located offices in Stockholm or Munich - A culture centered around community, collaboration, and continuous learning, complemented by social and competence-building events - Everything you need to do your magic (computer, phone, mobile subscription) - Mental health & parental support offerings - 30 days of paid vacation. Specific benefit package if positioned in Munich: - Deutschlandticket - Wellpass Specific benefit package if positioned in Stockholm: - 5000 sek / year in health care benefit (“friskvård”) - Private pension savings About us Netlight is a global consulting company, turning complex needs into practical, real changes. Come work with us You will join a company built around personal responsibility, collaboration, and continuous learning. Different backgrounds, experiences, and perspectives make that possible, and we welcome applicants of all identities. Apply today This is a full-time role based in Stockholm or Munich, with a start date as soon as possible. Please read the required qualifications carefully: fluency in English is essential. Send us your current CV. If your profile looks like a match, you will hear from us within two weeks of applying. We look forward to hearing from you.
Team Lead, IT Operations EMEA
Team Lead, IT Operations EMEA Office: Gothenburg (Hybrid) Employee type: Employee Languages: Swedish/English (fluent) Our people are our most important resource. We are currently looking for an IT Operations Lead (EMEA) to join our global IT organization. In this role, you will lead IT Operations across the EMEA region, ensuring the delivery of reliable, secure, and high-quality IT services while supporting business users across multiple offices. As the IT Operations Lead, you will oversee Service Desk operations, provide technical leadership to the regional support team, and act as a senior escalation point for IT support issues. Working closely with colleagues across EMEA, Canada, and APAC, you will play a key role in driving operational excellence, continuous improvement, and the successful delivery of IT services. Being part of our growing team, you will have the opportunity to work with modern technologies, contribute to strategic IT initiatives, and make an impact on how technology supports our business across the region. What’s in it for you? The People From our humble origins in our founder's basement to our industry-leading position today, SOTI has worked hard to foster a company culture we can all believe in. A culture that emphasizes personal growth, continuous innovation, collaboration, and fun. The Growth Our environment encourages fresh ideas, new perspectives, and the opportunity to turn them into reality. At SOTI, you will have the opportunity to lead meaningful initiatives, influence regional IT strategy, and develop both your leadership and technical capabilities. The Technology You will work with enterprise-scale Microsoft infrastructure and modern IT operations technologies, supporting users across an international organization. You will collaborate with highly skilled teams globally while helping shape the future of IT service delivery across EMEA. What You Will Do Lead day-to-day IT Operations and Service Desk activities across the EMEA region. Coordinate and prioritize workloads, ensuring tickets and requests are resolved within agreed service levels. Provide leadership, coaching, mentoring, and performance support to Service Desk team members. Serve as the senior escalation point for complex technical issues. Drive service excellence through quality reviews, process improvements, and maintain and improve IT operational processes, tools, standards, and performance metrics. Manage hardware procurement, inventory, lifecycle management, and asset tracking across EMEA offices and maintain relationships with external technology vendors and suppliers. Support and administer Microsoft technologies including Office 365, Azure, Active Directory, and Windows environments. Oversee infrastructure maintenance, upgrades, and ongoing optimization. Ensure security, compliance, data protection, and adherence to internal IT controls. Plan and deliver IT projects, infrastructure improvements, and operational initiatives. Collaborate with global IT teams in Canada and APAC to support regional and company-wide objectives. Produce operational reports and identify opportunities for automation and efficiency improvements. Ensure a consistent, high-quality end-user experience across all supported locations. Experience You Will Bring Degree or Diploma in Computer Science, Information Technology, or equivalent work experience. 5+ years of experience supporting IT and end users in a corporate environment. Previous Team Lead, Supervisor, or IT Operations leadership experience. Proven experience leading support teams and managing technical projects. Strong customer-service mindset with the ability to communicate effectively with both technical and business stakeholders. Hands-on experience with: Windows Server and Windows 11 environments Microsoft 365 administration (Exchange, Teams, SharePoint) Azure administration Active Directory and Single Sign-On (SSO) SCCM and endpoint/device management Network technologies including TCP/IP, DNS, DHCP, and VPN Virtualization technologies such as Hyper-V Endpoint security, encryption, and IT security best practices Service Desk and ticket management systems Hardware troubleshooting and lifecycle management Experience managing vendor relationships and technology procurement. Excellent analytical, troubleshooting, and problem-solving abilities. Strong written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Self-motivated, proactive, and focused on continuous improvement. Fluent in Swedish and English. SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team. Final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacy@soti.net.
Support Agent- Team Lead
Join Telavox as a Support Agent – Team Lead 🔎 🚀 At Telavox, we’re looking for a Support Agent – Team Lead to join our Norwegian team in Gothenburg. In this role, you’ll combine hands-on customer support with Team Lead responsibilities, helping your team deliver a high level of service while also taking ownership of your own customer cases. You’ll play an important role in ensuring that our customers receive fast, professional, and solution-oriented support. A key focus will be on invoicing, customer satisfaction, and resolving customer issues, while also supporting and guiding your colleagues in their daily work. You will be responsible for all of our Norwegian customers. Our customers range from small companies to large Enterprise clients, which means you’ll encounter a wide variety of questions and challenges. You’ll work closely with your colleagues and other internal teams to find the best solutions and continuously improve the customer experience. If you enjoy solving problems, taking ownership, supporting others, and making a real impact on customer satisfaction, this could be the role for you! The role is based at our Gothenburg office, where you’ll become part of a collaborative and supportive team. We work closely together, share knowledge, and continuously develop our ways of working to deliver an excellent customer experience. About the job As a Support Agent – Team Lead, you’ll have a dual role. You’ll handle your own customer cases while also taking responsibility for supporting the team in their daily work. You’ll be an important point of contact for your colleagues, helping them with more complex cases, sharing knowledge, and ensuring that customer issues are handled efficiently and professionally. A strong focus of the role will be on invoicing and customer satisfaction, while you’ll also handle a variety of other customer and technical support matters. A typical day in this role involves: Handling incoming customer cases and taking ownership from start to finish Supporting customers with invoicing-related questions and other support matters Working proactively to ensure high customer satisfaction Supporting and guiding colleagues in their daily work Acting as a point of escalation for more complex customer cases Helping the team prioritize and find effective solutions Identifying recurring issues and contributing to improvements in our processes Collaborating with Customer Success, Finance, Engineering, and other internal teams Sharing knowledge and best practices with the team Escalating system bugs and following issues through to resolution Balancing your own casework with your Team Lead responsibilities About you We’re looking for someone who enjoys working with customers, solving problems, and supporting colleagues. You’re comfortable taking ownership of your own cases while also stepping up to help the team when needed. You have a strong customer focus and understand the importance of delivering a great customer experience. You’re also comfortable working with invoicing-related questions and enjoy finding solutions to complex issues. Competencies: Experience in customer support or a similar customer-facing role Experience taking a coordinating, mentoring, or Team Lead role is a plus Fluent in Norwegian and English, both written and spoken Strong customer focus and a genuine interest in customer satisfaction Experience or interest in working with invoicing and finance-related questions Strong problem-solving skills and a solution-oriented mindset Excellent communication skills Comfortable taking ownership of your own cases and following them through to resolution Able to support, coach, and share knowledge with colleagues Comfortable working independently as well as collaboratively Interest in systems and technology, with the ability to learn new tools and processes quickly You thrive in a role where you can make a difference for both customers and colleagues. You enjoy taking responsibility, sharing your knowledge, and helping a team perform at its best while still being hands-on in customer support. Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com Learn more about what we do! ⬇️
Engagement Team Lead - EMEA
About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. About the Role The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Senior Engagement Team Lead to build and lead a team within our growing Engagement org that helps the world's top law firms and corporations fundamentally change the way they work with Legora. This is a role for someone who has led change inside large, complex organizations and built the teams that deliver it, and knows that real transformation is designed and managed. You will own the adoption and long-term success of an Enterprise vertical — leading a team of Engagement Associates, Managers, and Senior Managers who build the relationships and define the outcomes, while you step in on the highest-stakes accounts as the senior strategic advisor who ensures Legora becomes an embedded part of how legal teams operate. At the heart of the role is building the frameworks and standards your team uses to design each client's adoption playbook and deliver multi-year change-management programs that transform how they work. Across the portfolios on your team you'll set the bar for how a tailored roadmap is built, how initiatives are sequenced from initial rollout through firm-wide scaled adoption, how measurable outcomes and ROI are defined, and how the program evolves as new AI capabilities and use cases emerge. You will be critical as we continue to build a best-in-class adoption program at Legora, scaling the team and the standards that help clients realize measurable ROI, expand successful use cases and transform the way their teams work. What You’ll Do You'll lead a team that owns the post-sale customer experience, across onboarding, adoption and long-term value realization across an Enterprise vertical — firm or corporate. Specifically, you will: Set the standard for how your team designs each client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work. Build the operating rhythms — portfolio reviews, health inspection, coaching cadences — that keep the team executing against those playbooks, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as clients' needs and Legora's capabilities evolve. Coach the team to act as strategic advisors who deeply understand client goals and legal workflows, stepping in on the highest-stakes accounts yourself to engage executive sponsors, surface high-impact opportunities, and guide clients toward maximum value from Legora. Set the standard for how the team drives sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews — turning what works across portfolios into repeatable, scalable motions. Orchestrate engagement from cross-functional teams across your vertical to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end context across your portfolios. Partner with GTM on key commercial moments across the vertical to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities — coaching the team to lead these conversations and stepping in on the most complex renewals and expansions. Translate segment-level feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement. What You Bring You care deeply about customer outcomes and you know that transformation has to be designed and led — and that scaling it takes a high-performing team. You're proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers — and the teams behind them — adopt, grow and succeed. We're looking for: A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations — and leading the teams that deliver them. Experience building the standards and operating rhythms that scale tailored, client-level transformation roadmaps and adoption plans across a team and steering them to measurable outcomes. 8+ years in management consulting, customer success, account management, or a related field, with 3+ years managing client-facing teams — including other managers — ideally with exposure to high-growth B2B SaaS or Legal Tech. A track record of driving adoption, retention, and satisfaction across a portfolio of enterprise clients and senior stakeholders — and of developing the people who deliver those outcomes. Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast. Strong operational discipline; you build inspection frameworks and run tight rhythms that keep multi-workstream initiatives moving across a team and your clients confident. Excellent communication skills and executive presence — written, verbal, and interpersonal. You can lead boardroom conversations with legal leaders, coach your team through them, and roll up your sleeves with hands-on teams. High EQ: you know when to listen, when to advise, when to coach and when to act — and when to step in versus let your team lead. A love of fast-paced, early-stage environments where you build the playbook and the team, not just build for yourself. Deep data fluency; you read portfolio metrics and account health with rigor and use them to drive decisions across the team.
Electrical Team Leader
Electrical Team Leader About the Job TUSA Energi AB is expanding its project organization for a major industrial construction and installation project. We are now recruiting an experienced Electrical Team Leader to lead and coordinate electrical installation activities at our project site in Boden, Sweden. Work Duties Lead and supervise a team of electricians in daily installation activities Plan, coordinate, and monitor electrical work according to the project schedule Ensure all electrical installations are carried out in accordance with drawings, technical specifications, and applicable standards Monitor work quality, productivity, and progress within the electrical team Ensure compliance with Swedish workplace safety regulations and company safety procedures Coordinate work with project management, subcontractors, and other disciplines on site Identify technical issues and support the team in resolving them efficiently Coordinate material requirements with the warehouse and procurement teams Prepare daily progress reports and communicate project updates Train, mentor, and support electricians and newly assigned personnel Qualifications Proven experience as an electrician with previous team leadership or supervisory experience Experience from industrial, energy, or large-scale construction projects is highly desirable Ability to lead, motivate, and coordinate a multicultural workforce Ability to read and interpret electrical drawings and technical documentation Good knowledge of electrical safety regulations and installation practices Strong organizational, communication, and problem-solving skills Ability to work independently and as part of a multidisciplinary project team Good knowledge of English is considered an advantage Turkish and/or Swedish are considered strong advantages Employment Conditions & Benefits Full-time employment: 40 hours per week Saturday work may be required depending on project needs Overtime is compensated according to Swedish labor law and applicable agreements Camp accommodation provided: private room with bathroom and kitchen access Three meals per day provided by employer Internal transport between camp and worksite included Employment follows all applicable Swedish labor laws, including work environment and safety regulations Mandatory workplace insurances according to Swedish requirements Personal protective equipment (PPE) provided where applicable ID06 registration arranged and paid by employer Mandatory safety training included Salary is offered at a competitive market level for this type of Electrical Team Leader role. All required workplace insurances are included and aligned with Swedish industry standards and union-based protections for comparable positions. Workplace Project site located in Boden. How to Apply Send your CV and relevant certificates to: info@tusaenergi.se
Teknisk Teamledare (el) till kritisk infrastruktur
Om tjänsten Wrknest söker nu en teknisk teamledare inom el till vår kund, en global aktör inom fastighets- och facility management som ansvarar för drift och underhåll av kritisk infrastruktur åt en stor kund inom telekombranschen. Anläggningen ligger norr om Stockholm, och där hanteras bland annat mellan- och lågspänningsdistribution, UPS-system, reservkraftsystem, säkerhetssystem samt övriga "soft services" som städ och bevakning. Rollen är hands-on och kombinerar elektroteknisk expertis med personalledning, operativ styrning och incidenthantering. Du blir den viktiga länken mellan tekniker och ledning, och ansvarar för att elsystemen drivs säkert, tillförlitligt och effektivt samtidigt som du driver höga standarder inom prestation, säkerhet och ständiga förbättringar. Detta är en möjlighet att ta en nyckelroll inom en kritisk verksamhet där driftsäkerhet, teknisk excellens och säkerhet står i fokus. Du får möjlighet att påverka den operativa prestandan, utveckla tekniska talanger och bidra direkt till resiliensen hos en samhällsviktig infrastruktur. Dina framtida arbetsuppgifter I rollen som Teknisk Teamledare kommer du bland annat att: Leda och övervaka säker drift och underhåll av kritisk elinfrastruktur Säkerställa att allt underhållsarbete utförs enligt gällande standarder och rutiner Driva proaktiva tillförlitlighetsförbättringar genom planerat och prediktivt underhåll Agera teknisk eskaleringspunkt vid elfel och komplex felsökning Koordinera teknikers och underentreprenörers dagliga aktiviteter Ta fram arbetsscheman och hantera skiftresurser Coacha, mentorera och utveckla teammedlemmar Leda skiftverksamhet och säkerställa effektiv kommunikation vid överlämningar Vara första eskaleringspunkt vid kritiska incidenter och leda insatser vid driftstörningar Främja en säkerhetskultur och säkerställa efterlevnad av elsäkerhetsregler, tillståndshantering och LOTO-rutiner Vi söker dig som har Elektrikerutbildning, teknisk diplomutbildning eller motsvarande elteknisk kvalifikation Dokumenterad erfarenhet av underhåll och felsökning av kritisk elinfrastruktur Tidigare erfarenhet av att leda eller ha arbetsledande ansvar för tekniska team Förmåga att uppfylla rollens fysiska krav Vi ser det som meriterande Auktorisation som elektriker eller motsvarande Erfarenhet från datacenter, kritiska anläggningar, industri eller annan storskalig infrastruktur Erfarenhet av att hantera underentreprenörer och tillståndssystem Kunskap om CMMS och styrsystem (BMS) Förståelse för förändringsledning och operativ riskkontroll Som person är du en stark teknisk ledare som leder genom eget exempel, lugn och beslutsam i pressade situationer, mycket organiserad med god blick för detaljer, samt säkerhetsfokuserad och riskmedveten. Övrig information Start: Omgående eller enligt överenskommelse Plats: Rosersberg, norr om Stockholm Omfattning: Arbetstiden är primärt kontorstid, men viss beredskap att täcka upp vid skiftbehov kan förekomma. Anställningsform: Direktanställning hos kunden med inledande provanställning. Sök gärna så snart som möjligt då vi jobbar med löpande urval. Om företaget Företaget du kommer att jobba hos är en global aktör inom fastighets- och facility management, med verksamhet i ett stort antal länder och tusentals kunder runt om i världen. Man är en av de största aktörerna på marknaden inom sektorer som teknik, telekom och kritisk infrastruktur, och kombinerar global expertis med lokal leverans för att hålla kunders verksamhet driftsäker, effektiv och kostnadseffektiv. Bland tjänsterna finns bland annat drift och underhåll av tekniska anläggningar, energihantering och säkerhetslösningar, med särskilt fokus på datacenter och andra samhällsviktiga miljöer. Om Wrknest Engineering Wrknest Engineering är specialiserade på att hjälpa dig som ingenjör eller tekniker att hitta nästa steg i karriären. Vi samarbetar med framtidens företag och erbjuder både rekryterings- och konsultuppdrag inom teknik och industri – alltid med människan i centrum. Vi tror på att bygga långsiktiga relationer och strävar efter att vara en engagerad och lyhörd partner. Via oss får du möjlighet att vara en del av tekniska framsteg som formar morgondagens samhälle – i roller där din kunskap gör verklig skillnad. Vår ambition är att du ska trivas, utvecklas och känna dig stolt över ditt arbete. Läs mer på www.wrknestengineering.se.
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